Question 1

How long will it take to receive my order?

Accepted Answer

Typically, orders are shipped within 2 business days. Our logistics partners will take an additional 3-5 working day(s) to deliver.Please note that during sales periods, delivery times may be longer than usual due to high order volumes.

Question 2

I never got my order, what to do?

Accepted Answer

Do check your order from the Tracking page to check if there is a delay from our courier partner, if your shipment have passed the proposed date severely you can contact us via Live Chat.Office Hour:Mon - Friday8am - 5pmExcept Public Holiday

Question 3

How do I know If my order is successful?

Accepted Answer

Once your order is complete, you will receive a confirmation email. If not, please contact our e-commerce team via Live Chat.Office Hour:Mon - Friday8am - 5pmExcept Public Holiday

Question 4

Can I amend my order?

Accepted Answer

After the order is received by our staff, you will not be able to amend your order. However, you can contact us via live chat if you need so we can make changes for you from our end. But it will be strictly under case by case basis.Please note that once your order has been shipped or is in transit, it is not possible to make changes to the shipping address. We kindly request you to review and confirm your shipping address carefully before placing your order.Office Hour:Mon - Friday8am - 5pmExcept Public Holiday

Question 5

How to track my order?

Accepted Answer

Please track your order at the Tracking page with your Qxpress Tracking number.Or you can go to your Order Confirmation Email > View Your Order > Qxpress Tracking NumberPlease note that order tracking is not available immediately upon placing order, please check back in 1-2 business days.For more info:https://www.takajewellery.com.sg/pages/check-order-status

Question 6

Do you ship internationally?

Accepted Answer

Yes! We currently ship to Brunei, Malaysia, the Philippines, Thailand, Australia and Vietnam.International DeliveryMore info:https://www.takajewellery.com.sg/policies/shipping-policy

Question 7

Can I self collect?

Accepted Answer

Self-Collection is not available

Question 8

What are the delivery methods?

Accepted Answer

For our webstore, we have worked with local courier services to deliver purchased products to our customers doorsteps.If you order amount exceed a certain value, we will deliver your order via our in-house logistic.

Question 9

Are there any restricted zones/areas that you do not deliver to?

Accepted Answer

Please note that deliveries cannot be made to military camps, airbases, naval bases, airports, SingPost PO boxes, Jurong Island, Pulau Ubin, prisons, and other restricted areas.

Question 10

Order Special Instructions

Accepted Answer

We will try our best, but we cannot guarantee to fulfill your special request or instruction. If you have an important request, please get in touch with us directly via Live Chat.Office Hour:Mon - Friday8am - 5pmExcept Public Holiday

Question 11

Can I exchange my online order at a retail store?

Accepted Answer

All online exchanges are strictly by appointment only at our retail outlets.If you’ve received a defective item or need to make an exchange, please contact our customer service team via Live Chat first.We will verify your request and let you know once your appointment is arranged.Please do not head down to any outlet without receiving our confirmation, as our retail team will not be able to assist without prior arrangement.

Question 12

Do you provide gift wrapping service?

Accepted Answer

We do not offer gift wrapping service. However, each jewellery item comes with its own gift box, and one paper bag is included per order — making it suitable for gifting.

Question 13

I applied the wrong voucher/code. Can I place a new order and cancel my previous order?

Accepted Answer

If you applied the wrong discount voucher, please do not place a new order, as cancelling an order incurs a 4% fee. Instead, contact us and we’ll assist you with applying the correct voucher/code.

Question 14

What is your refund policy?

Accepted Answer

Refunds or exchanges are not accepted since all sales are final. We also do not offer change-of-mind refunds.Cancellation of orders or return of items are not allowed unless the purchased item is confirmed to be defective.If you receive an incorrect item, please contact us via Live Chat or email us eshop.enquiry@takajewellery.com.sg. Defective or incorrect item refunds are not accepted after 7 days from the date of receipt. If you wish to request a return, please email us first with your order number, product details, an image of the defective part, and your order invoice. We will determine if the item is eligible for return and get back to you. To be eligible for a return, the item must be unused and in the same condition as when you received it, and it must be in the original packaging. If an item cannot be replaced, we will refund the purchase price.

Question 15

What payment method do you accept?

Accepted Answer

We accept major credit cards including Visa, MasterCard, and American Express (AMEX). You can also pay via Google Pay, Apple Pay and if you wish to pay in 3 month installment(0% Interest) you can use Atome Payment.

Question 16

What currency am I paying in?

Accepted Answer

All prices on our website are listed in SGD (Singapore Dollars), unless otherwise stated with a different currency code.

Question 17

Can I pay by installment?

Accepted Answer

Opt for Atome Payment and split your payment into three easy monthly instalments, 0% interest!

Question 18

Do you provide cleaning services?

Accepted Answer

Yes, we do, but charges are applicable. Visit any of our physical outlets with the purchase invoice to get the quote.

Question 19

How do I determine the purity of yellow/white gold?

Accepted Answer

The stamping on a piece of jewellery determines the purity of both yellow/white gold:24k - 99.99% pure yellow gold22k - 91.6% yellow/white gold20k - 85.0% yellow/white gold18k - 75.0%yellow/white gold14k - 58.5% yellow/white gold9k - 37.5% yellow/white gold

Question 20

Should I rely on a certification for quality and value?

Accepted Answer

A certificate is actually a record or proof that a particular piece of gemstone has been examined by an independent gemological laboratory. The measurements and grading reflected on the report tell the quality and value of a particular piece of gemstone.

Question 21

Do I need an appraisal for my diamonds?

Accepted Answer

This depends on the value of that particular piece of jewellery. An appraisal is required for insurance purposes. In the cases of theft and robbery, an insured piece of jewellery will be compensated by your insurance company based on the price as reflected on the appraisal. This is a common practice in the United States and Europe but is seldom practised here.

Question 22

How can I get an appraisal for my diamonds?

Accepted Answer

A Graduate Gemologist and/or a Certified Appraiser working in an independent laboratory is qualified to appraise jewellery and gemstones. Ask to see proof of their professionalism before you send your jewellery or gemstones for an appraisal.

Question 23

How should I take care of my jewellery?

Accepted Answer

Taking good care of your jewellery ensures that you get many years of pleasure from it. Over time, accumulated dirt and grease may affect the brilliance of your gemstones. To maintain the sparkle of your gemstone jewellery, clean it once a month with a mild soap and a soft toothbrush. We also recommend that you send your jewellery to an established jeweller at least twice a year to have it professionally cleaned and examined.

Question 24

Where and how should I keep my jewellery?

Accepted Answer

We recommend that you keep your jewellery in a hard jewellery case with different compartments for rings, pendants and earrings etc. All jewellery are delicate items no matter what settings they are in, so they should not be stored together. Doing so might cause abrasion which will eventually lead to chips and fractures on both gemstones and metals.

Question 25

If there are defects in my products, can I go down to the physical store for an exchange?

Accepted Answer

For any issues or concerns regarding your online orders, please reach out to our e-commerce department via Live Chat. Please do not head down to any outlet without receiving our confirmation, as our retail team will not be able to assist without prior arrangement.For retail purchases, please reach out to taka.feedback@takajewellery.com.sg. We're here to assist you!Office Hour:Mon - Friday8am - 5pmExcept Public Holiday

Question 26

Can I resize my ring after purchase?

Accepted Answer

Yes, you can resize your *ring at any Taka's retail outlet. You can resize your ring up to 2 sizes up or down. The cost of resizing depends on various factors, please visit our retail outlet to get an accurate quote.Please bring your ring and any relevant documents, such as the original purchase receipt or invoice. This will help our team provide you with the most accurate and efficient service.*Not all rings can be resized, particularly those with complex designs. 999/916 gold ring cannot be resized.You can request an exchange for 999 or 916 gold rings if the desired sizes are available. An additional top-up may be required.

Question 27

What is 5G Gold?

Accepted Answer

5G Gold is a type of gold that's crafted using a combination of traditional gold and K-gold technologies, and is processed using open flames. This process strengthens the metal's atomic structure, making it harder and more durable than traditional 999 gold. 5G Gold is lightweight and can be worn daily.

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