Refund policy

Local Orders

Exchanges

  • We offer a free, one-time exchange on all items within 7 days of receipt.
  • The item must be unused, in its original condition and packaging, with the invoice.
  • Choose an item of equal or higher value and top up the difference. If you choose a lower-value item, the remaining balance is non-refundable.
  • Blind box items are not exchangeable. Exceptions may be made on a case-by-case basis, so contact us via live chat to check.
  • Resized items are not eligible for exchange.
  • If you choose a replacement design in person at our outlet, our outlet exchange policy applies.
  • Items with a 6-month warranty are covered by their warranty terms for up to 6 months from receipt.
  • Exchanges do not apply to custom, engraved or made-to-order items.

Cancellations & Refunds

  • Orders can only be cancelled before shipment. We’ll refund your payment minus a 4% payment processing fee.
  • Once an order has shipped, we do not accept cancellations or change-of-mind refunds. Exchanges are still available as described above.
  • The fee is waived if the error is ours (e.g. defective item, out of stock, incorrect pricing).
  • In rare cases, the fee may be waived at our discretion.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, contact us via live chat as soon as possible. Incorrect items must be reported within 7 days of receipt.
  • Let us know your order number, product details, photos of the issue, and your invoice. We will assess whether the item is eligible and get back to you.
  • If the item is eligible, we will arrange a replacement, repair or refund, with no processing fee. If an item cannot be replaced, we will refund the purchase price.

Received a Parcel by Mistake

  • If you received a TAKA Jewellery parcel that you did not order, please notify us via live chat. We will arrange a collection.

Returned Parcels

  • If a parcel is returned to us by our courier because of an error by the customer or their designated forwarder (e.g. wrong address or failed delivery), the cost of local re-shipping (S$5) will be borne by the responsible party.


Lowest Price – Money Back Guarantee

This applies only to products clearly labelled as part of our Lowest Price promotion. If you find the same item sold at a lower price in Singapore, you can choose either:

  • a refund of the price difference, or
  • a full return and refund, minus the 4% payment processing fee.

To qualify:

  • The item must be identical: same carat weight, gold weight, bracelet length, colour and diamond clarity.
  • The lower-priced item must be new and available to the public. Damaged, discounted-for-defect or pre-owned items don’t count.
  • The item must be sold by a Singapore-based store or website.

How to claim: within 7 days of receipt, send us via live chat a screenshot or link showing the same product at the lower price.

TAKA Jewellery reserves the right to determine the eligibility of any claim, and to modify or end this promotion at any time without prior notice.

International Orders

  • We do not accept exchanges, returns or refunds for international orders.
  • Every item goes through quality checks and is filmed while being packed, before shipment.
  • If you receive an incorrect item, contact us via live chat within 7 days of delivery.
  • Please record an unboxing video when you receive your parcel. Start recording before the parcel is opened, show the sealed packaging, and do not cut or edit the video.
  • If your item arrives damaged in transit, contact us via live chat within 48 hours of delivery and send us the unboxing video. We will assess the case and file a claim with the courier on your behalf. Any compensation depends on the courier’s assessment.


All orders are packed and filmed before shipment to ensure their condition and quality. For any enquiries about exchanges or refunds, contact us via live chat.